Position: Sales

Are you passionate about snowboarding and eager to spread stoke for the sport all over North America? Want to live and work in beautiful North Bend, 25 minutes from Alpental, surrounded by excellent bike trails, hiking and rivers, with a group of snowboarders just as passionate about enjoying the outdoors as you are?  We are seeking an enthusiastic in-house sales representative to join our team.

As an integral part of our company, you’ll be working closely with a broad network of retail partners through the different stages of our sales year.  You’ll be educating their teams on our product and brand, maintaining these key relationships and cultivating new partnerships to drive sales and success.

Key Responsibilities

  • Introduce and educate retailers on the Karakoram product line
  • Collect and audit retailer pre-orders
  • Provide product training and clinics to retail partners, both in-person and virtually.
  • Retailer Merchandising (in person & web)
  • Conduct frequent check-ins with retailers to ensure their needs are met and maintain a spreadsheet of key retailer metrics, relationship history, and feedback (dealer input sheet)
  • Develop deep relationships with key shop partners, including our team of shop ambassadors
  • invoicing/receiving payments
  • Late payment followup
  • Keep our shipping pipeline up to date with outgoing orders
  • Label creation for all shipping cartons
  • Manufacturer Sales
  • Point-of-purchase (POP) displays and tools

Essentials for this role:

  • Love snowboarding
  • Passion for the outdoors
  • Fun to be around
  • Strong interpersonal skills
  • High Energy, Positive Personality
  • The gift of gab: must find joy in making new connections and be comfortable introducing yourself to new potential retail and industry partners
  • Excellent written and verbal communication
  • Strong problem solving skills
  • Strong work ethic
  • Excels in team environment; eager to help all areas of the company whenever necessary
  • Mindset that both seeks and drives continuous improvement; both for the individual and for the company
  • Flexibility with schedule to meet customer needs
  • Ability to multitask, prioritize, and manage time effectively

Skills that would be helpful:

  • Experience Splitboarding, Skateboarding, Mountain Biking, or Surfing
  • Prior outdoor industry experience
  • Prior experience working in sales, retail or customer service

Development Opportunities:

We are a growing company, operating out of our new factory/global headquarters in North Bend, Washington.  We will have new roles continue to open up as we continue to grow into our new space.  We’re small and lean:  we encourage a culture of continuous learning, where team members have the opportunity to wear multiple hats and develop new skills.   If there’s a skillset you want to develop that can help the company; we aim to help you grow in that direction.  For example– currently, we are also looking for someone with strong writing and/or design skills to help us expand our blog and social media presence. 

Compensation:

Starting base salary for this role is $40,000 – $68,000 or higher depending on experience, skill sets and training.  Beyond base salary, we offer a comprehensive benefits package including a company health and dental insurance plan,  401k retirement plan with match, paid holidays, and paid time off (PTO). Additionally, you’ll enjoy perks such as free bindings, gear discounts, flexible schedule, a season pass to Summit at Snoqualmie, and company snow/surf/bike retreats.  We value the contribution of every team member and believe in shared success and growth.

We are an equal opportunity employer and welcome applications from all qualified individuals. We believe that innovation starts with diversity and inclusion, and to create the future we need talent from various backgrounds, perspectives, and abilities.  

Timeline:  We will review all applications submitted and begin getting back to applicants the week of March 10th.

To Apply, Please send a resume and cover letter to kyle@karakoram.com

Position: Shipping/Receiving/Warehouse Production

We are looking for a well-rounded individual to help with Shipping and Receiving and to support our customer service team.  Additional roles will include supporting production needs throughout the year.  We ship the gear we make to snowboarders and splitboarders all over the globe.  You will be responsible for helping to get this product into their hands through packing and shipping orders direct to consumer and to our retailers and distributors.  Shipments go out daily and we aim to ship orders within 24hrs excluding weekends.  Additionally, this role will also help support our customer service team through shipping warranty and crash replacement items in a timely manner.  We aim to respond to all customers within 24hrs and if we can get them shipped what they need to get back up in running in that time frame that is even better.  At times this role will also will also help by responding to customers when they reach out to us, building long term customer relationships and generally maintaining stoke in our brand via person to person interactions.

Responsibilities

  • Daily Packing and Shipping direct to consumer orders from our webstore
  • Packing and shipping orders for Retail and Wholesale accounts
  • Packing and shipping warranty and crash replacement components to customers
  • Maintaining accessory inventory Kanban levels so shipping can be done regularly without delay
  • Receiving inventory and helping to manage Warehouse SOPs
  • Support customer service team as needed by responding to emails and dm’s
  • Help webstore customers with real-time product questions via webstore chat
  • Assist in warranty and crash replacement binding rebuilds
  • Develop lasting relationships with Karakoram customers
  • Handle customer service issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow SOP to track and log incoming warranty issues
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to make lasting brand connections with customers
  • Identifying and assessing customers’ needs to help us be the best outdoor gear manufacturer we can be
  • Production support during main production season, accessory support during off production season
  • Help in other cross functional roles as needed

Essentials for this role:

  • Love snowboarding
  • Fun to be around
  • Positive Attitude
  • Strong interpersonal skills
  • Excellent written and verbal communication
  • Strong problem solving skills
  • Strong work ethic, self-starter, with growth mindset
  • Quick learner
  • Excels in team environment
  • Ability to multi-task, prioritize, and manage time effectively
  • open and willingness to help in cross functional roles as needed

Skills that would be helpful:

  • Experience Splitboarding, Skateboarding, Mountain Biking, or Surfing
  • Prior outdoor industry experience
  • Prior experience working in retail or customer service

Development Opportunities:

We are a growing company, operating out of our new factory/global headquarters in North Bend, Washington.  We will have new roles continue to open up as we continue to grow into our new space.  We’re small and lean:  we encourage a culture of continuous learning, where team members have the opportunity to wear multiple hats and develop new skills.   If there’s a skillset you want to develop that can help the company; we aim to help you grow in that direction.  For example– currently, we are also looking for someone with strong writing and/or design skills to help us expand our blog and social media presence. 

Compensation:

  • $18 to 25/hr depending on experience
  • 401k matching program
  • Company Sponsored health insurance

Contact:

Send resumes to: tyler@karakoram.com